Careers

Location:
Northeast Ohio (preferred) will accept remote for the right candidate

Company Overview:**

We are a dynamic and rapidly growing B2B software company specializing in cutting-edge resource management and strategic portfolio management solutions for large enterprises. Our flagship product Tempus Resource is deployed to hundreds of organizations around the world. As we continue to expand our market presence, we are seeking a driven and ambitious software sales Account Executive to join our talented team.

Position Overview:

As a Software Sales Account Executive, you will play a pivotal role in driving our company’s growth by identifying and capturing new business opportunities. You will be responsible for cultivating relationships with potential clients, understanding their unique challenges, and presenting tailored solutions that address their needs. This is an exciting opportunity for a junior sales professional who is eager to take their career to the next level and make a significant impact in a dynamic and innovative environment.

Responsibilities:

• Prospect and qualify leads through various channels, including cold calling, email outreach, and social selling.
• Build and maintain a robust pipeline of potential clients by leveraging modern software tools and technologies.
• Conduct thorough needs assessments to understand clients’ pain points and business objectives.
• Guide customers through the pre-sales process performing demos, needs assessments, and identifying/overcoming objections.
• Develop and deliver compelling sales presentations and demonstrations to showcase the value of our solutions.
• Collaborate closely with the sales and marketing teams to execute targeted outreach campaigns and drive lead generation efforts.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in software sales or a similar role, preferably in a B2B environment.
• Proven track record of exceeding sales targets and driving revenue growth.
• Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and concise manner.
• Strong problem-solving skills and a results-oriented mindset.
• Self-motivated and proactive, with a demonstrated ability to work independently and as part of a team.
• Familiarity with modern sales tools and technologies, such as CRM software, sales automation platforms, and social media platforms.

Benefits:

• Competitive salary with uncapped commission potential.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a focus on innovation and creativity.
• Flexible work arrangements and remote work options.

If you are a motivated and ambitious sales professional who thrives in a fast-paced environment and is passionate about driving business growth, we want to hear from you! Apply now by submitting your resume and a cover letter outlining why you are the perfect fit for this role.

Position Overview:

As a Customer Success Manager, you will cultivate exceptional experiences and sustained value for ProSymmetry customers by acting as their guide throughout their time as a Tempus Resource user. You will consult with customers on their resource management goals, processes and priorities and assist in finding smart solutions within Tempus Resource. Your focus will be on the long-term success of the customer by being their partner in resource management. This requires an entrepreneurial spirit, critical thinking and a consultative mindset. Join our team and be a vital part of our continued success!

Responsibilities:

• Proactively manage the success of a portfolio of assigned Tempus Resource customers to deliver consistent value across the entire lifecycle.
• Act as a partner and strategic advisor on resource management and Tempus Resource best practices with the goal for continued adoption and success.
• Provide application training sessions to ensure confidence with the solution and cultivate customer adoption.
• Be a problem solver with your customers and internally – see a challenge, create a solution.
• Build strong customer relationships by maintaining high levels of meaningful engagement, adoption and communication.
• Become a Tempus Resource product expert for your customers; assist with Support and/or Marketing for educational webinars and content.
• Manage customer feedback by sharing details of feedback to the product team.
• Inform customer of the future of Tempus Resource as a solution by communicating the impact of new features and enhancements.
• Drive customer advocacy in the form of reviews, case studies, interviews and references.
• Partner with Account Management team to support in customer renewal and upsell opportunities.
• Actively participate in the evolution of Tempus Resource’s Customer Success programs and processes; insist on continuous growth for the betterment of personal and team goals.
• Contribute towards the development of a strong team environment by upholding high work standards.
• Go the extra mile to ensure our customers are successful!

Qualifications:

• Experience in customer service roles is a must.
• Natural inclination to be entrepreneurial, consultative, curious and creative.
• Strong critical thinking and analytical problem-solving skills with a track record of quality decision making based on analysis and experience.
• Ability to anticipate and adjust for roadblocks and unexpected problems.
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value.
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
• Must be comfortable with learning at a fast pace and learning on the job.
• Ability to manage multiple priorities while maintaining strict attention to details.
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
• Experience with Salesforce and Project Management tools is a plus.
• Relevant fields of study: Communications, Business Administration, Public Relations, Marketing

Position Overview:

As an Implementation Consultant, you will cultivate exceptional experiences and deliver value for ProSymmetry customers by acting as the subject matter expert, project manager and resource management consultant throughout our implementation process. You will consult with customers on their goals, processes and priorities then drive and assist with implementing the ideal configuration and processes to achieve those goals. You will train customers on Tempus so they can effectively manage Tempus long-term. This requires an entrepreneurial spirit, critical thinking and a consultative mindset. Join our team and be a vital part of our continued success!

Responsibilities:

• Oversee the entire onboarding process of a rotating portfolio of customers, from contract close through the completion of their technical implementation and training.
• Build strong customer relationships by maintaining high levels of engagement and communication; be the customer’s proactive guide and advocate through their implementation.
• Clearly communicate requirements to customers and internal team members to ensure clarity and confidence in decisions.
• Accurately define and track customers goals and translate them into an implementation plan that provides initial value in a timely fashion.
• Advise customers on best practices for designing and implementing Tempus at their organization.
• Proactively manage both the customer and internal ProSymmetry team to ensure timelines are met.
• Coordinate and deliver basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability.
• Be a problem solver with your customers and internally – see a challenge, create a solution.
• Drive customer advocacy in the form of references, referrals, and case studies.
• Drive customer advocacy in the form of references, referrals, and case studies.
• Actively participate in the evolution of ProSymmetry’s own onboarding and educational programs and processes.
• Contribute towards the development of a strong team environment by upholding high work and collaboration standards.
• Go the extra mile to ensure our customers are successful!

Qualifications:

• Experience managing software or process implementations externally
• Natural inclination to be entrepreneurial, consultative, curious and creative
• Technical background as evidenced by strong experience with Excel, understanding of software solutions and technical requirements
• Strong critical thinking and analytical problem-solving skills with a track record of quality decision making based on analysis and experience
• Strong project management skills; ability to break down work into steps and to develop and maintain schedules and tasks
• Ability to anticipate and adjust for roadblocks and unexpected problems
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize the intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Must be comfortable with learning at a fast pace and learning on the job
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
• Experience with Project and Resource Management tools is a plus.
• Relevant fields of study: Business Administration, Communications

Location:

Northeast Ohio

Position Overview:

As a Customer Support Specialist, you will be responsible for providing technical support and guidance to customers and team members through various channels including email, a ticketing system, and screen share calls. Your focus will be on promptly responding to tickets in a professional and accurate manner. Additionally, you will need to provide user training and documentation, communicate with developers, and other IT staff to coordinate fixes and enhancements, and documenting and reporting application bugs, and feedback.

Responsibilities:

• Provide prompt, accurate responses to customer and team members’ questions and queries through either email, a ticketing system, or screen share calls.
• Update customer facing documentation on an ongoing basis to correspond to the most up to date version of the application.
• Assist Sales Representatives with formatting import files within Excel and setting up new environments for prospective customers.
• Test and verify that the application functionality is working as expected.
• Ability to identify and reproduce issues within the application and effectively communicate step by step instructions on how to reproduce the issue to the development team.
• Become a product expert for the application and to lead both internal trainings and customer facing trainings about the application.

Qualifications:

• Bachelor’s degree
• The ability to communicate with customers and team members. This includes both verbal and written communication skills.
• The ability to identify issues and propose solutions. This involves communicating with the customer and developing an understanding of the issue.
• Experience with a support ticketing system such as Zendesk, Salesforce, Zoho, etc.
• Self-motivated and proactive, with a demonstrated ability to work independently and as part of a team.
• Strong active listening skills to effectively understand and respond to customer needs and concerns.
• Basic knowledge of Microsoft Office.